I need a payout report for reconciliation. Where do I find this?Updated 2 days ago

Purple Dot provides detailed payout reports that look nearly identical to Shopify’s payout reports. 

For every transaction into (or out of) your bank account, you can download a CSV that includes pre-orders, refunds, and the associated Purple Dot fees. These help your accountants reconcile pre-orders in Purple Dot with your bank statements. 

Head to the Finances tab on the left-hand side dashboard to download reports for a given time frame. 

FAQ

Q: Why is the Pre-order reference empty? 

A: This empty reference is for a payment or refund for the in-stock part of a combined order, and the funds were transferred separately.

Q. Why don’t we record the in-stock part of combined orders with Pre-order references?

A: To make it easier for your reconciliation. Let’s say you placed an order for both in-stock and pre-order items and paid $50 for each. You will want to see that you have received $50 for the in-stock and $50 for the pre-order separately - rather than seeing $50 for the in-stock + pre-order together and another $50 for the pre-order later upon export. Otherwise, it might seem like you received more than you actually did.

Q: Why is the Order reference empty? 

A: This will be a transaction for a pre-order that hasn't been registered in Shopify yet. This can happen if the order hasn't been exported yet or if it was cancelled before it was exported.

Q: Why are there multiple Order references in a single row? 

A: If payment for a combined checkout is partially refunded directly in Purple Dot, we include both Shopify order references since we cannot accurately identify the correct Shopify order the refund is for. Additionally, any orders refunded in Shopify before April 28, 2023, will display all Shopify orders associated with the PD order for every refund.