About Purple Dot / FAQUpdated 2 days ago
Purple Dot is our trusted pre-order partner that helps us provide a great pre-order experience. With Purple Dot, you will be kept in the loop the whole time until we are ready to ship your pre-order.
FAQs
What is Purple Dot?
Purple Dot is a leading technology provider to help make pre-order experiences operationally smooth, and trusted by our customers like you. They help ensure you are always up to date about your pre-order and offer a self-serve portal for you to do things like change your shipping address or amend your pre-order. Purple Dot also guarantees your pre-order will ship, or your money back: offering that extra assurance and trust that your money is always kept safe until we are ready to ship!
<include only if your brand is using partial shipping or ship together / separately configs> In addition, they offer additional shipping flexibility for us to ship pre-order items as they arrive to our warehouse -- so you can always get your hands on your pre-order as soon as possible!
What do I need to provide when I make a pre-order?
You will need to provide your email, shipping address and card details that will be charged for your pre-order just like a normal online checkout process. All communications will be sent to your email address, including your unique pre-order reference number, any updates to shipping dates, and details to access our self-serve portal to check or amend your pre-order anytime before it ships <your-store-URL/pages/manage-pre-orders>.
What are my payment options with pre-orders via Purple Dot?
Purple Dot accepts all the major card networks - Visa, MasterCard and American Express.
What happens to my money while I wait for my pre-order?
Purple Dot keeps your money safe and available for a full refund anytime before you pre-order ships. This guarantees that your pre-order will ship or your money back: keeping you in full control if you change your mind.
Will I know if the shipping date changes for my pre-order?
Yes! Purple Dot will trigger an automatic email in the event of a shipping date change. You can also check up on the estimated shipping date via the self-serve portal at anytime <your-store-URL/pages/manage-pre-orders>
Can I change my shipping address?
Yes! Login to your pre-order self-serve portal here <your-store-URL/pages/manage-pre-orders> to update your shipping details. You will then receive an updated pre-order confirmation email.
Can I change my email?
Yes! Please email <your brands CS email> with your updated email address, and a customer service team member will get this updated for you. You will then receive an updated pre-order confirmation email.
What happens if I cancel my pre-order?
You can cancel at any time here before your pre-order ships <your-store-URL/pages/manage-pre-orders>
You will receive an email confirming the refund and will see the money back in your account in 3-5 business days, depending on your bank.
Is my payment information safe?
Payment information is processed securely by Stripe. No card details are transferred to or held by <your brand name> or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols.
I have asked for a refund. How will I be refunded?
Refunds are issued to the debit or credit card used at checkout and will be processed within 3-5 business days, depending on your bank.