<table id="isPasted"><thead><tr><th style="width:349px;">Page</th><th style="width:349px;">Suggested Entry</th></tr></thead><tbody><tr><td style="width:349px;"><strong>Privacy Policy</strong></td><td style="width:349px;"><strong>Purple Dot</strong> To offer you Purple Dot pre-orders, we pass Purple Dot certain aspects of your personal information, such as contact and order details. You can find general information about Purple Dot <strong><a href="http://www.getpurpledot.com/">here</a></strong>. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in <strong><a href="https://www.getpurpledot.com/privacy">Purple Dot&apos;s privacy policy</a></strong>.</td></tr><tr><td style="width:349px;"><strong>Shipping and returns page</strong></td><td style="width:349px;"><strong>Pre-orders&#xA0;</strong>Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by emailing us at <strong>&lt;your customer support email address&gt;</strong></td></tr></tbody></table>

Suggested Updates to Static Pages

<p>Purple Dot is our trusted pre-order partner that helps us provide a great pre-order experience. With Purple Dot, you will be kept in the loop the whole time until we are ready to ship your pre-order.&#xA0;</p><h3 id="faqs"><strong>FAQs</strong></h3><h4 id="isPasted"><strong>What is Purple Dot?</strong></h4><p id="isPasted">Purple Dot is a leading technology provider to help make pre-order experiences operationally smooth, and trusted by our customers like you. They help ensure you are always up to date about your pre-order and offer a self-serve portal for you to do things like change your shipping address or amend your pre-order. Purple Dot also guarantees your pre-order will ship, or your money back: offering that extra assurance and trust that your money is always kept safe until we are ready to ship!</p><p><strong>&lt;include only if your brand is using partial shipping or ship together /&#xA0;separately&#xA0;configs&gt;</strong> In addition, they offer additional shipping flexibility for us to ship pre-order items as they arrive to our warehouse -- so you can always get your hands on your pre-order as soon as possible!</p><h4 id="what-do-i-need-to-provide-when-i-make-a-pre-order"><strong>What do I need to provide when I make a pre-order?</strong></h4><p>You will need to provide your email, shipping address and card details that will be charged for your pre-order just like a normal online checkout process. All
communications will be sent to your email address, including your unique pre-order reference number, any updates to shipping dates, and details to access our self-serve portal to check or amend your pre-order anytime before it ships <strong id="isPasted">&lt;your-store-URL/pages/manage-pre-orders&gt;.</strong></p><h4 id="what-are-my-payment-options-with-pre-orders-viapurple-dot"><strong>What are my payment options with pre-orders via&#xA0;Purple Dot?</strong></h4><p>Purple Dot accepts all the major card networks - Visa, MasterCard and American
Express.</p><h4 id="what-happens-to-my-money-while-i-wait-for-my-pre-order"><strong>What happens to my money while I wait for my pre-order?</strong></h4><p id="isPasted">Purple Dot keeps your money safe and available for a full refund anytime before you pre-order ships. This guarantees that your pre-order will ship or your money back: keeping you in full control if you change your mind.&#xA0;</p><h4 id="isPasted"><strong>Will I know if the shipping date changes for my pre-order?</strong></h4><p>Yes! Purple Dot will trigger an automatic email in the event of a shipping date change. You can also check up on the estimated shipping date via the self-serve portal at anytime <strong>&lt;your-store-URL/pages/manage-pre-orders&gt;</strong></p><h4 id="isPasted"><strong>Can I change my shipping address?</strong></h4><p>Yes! Login to your pre-order self-serve portal here <strong>&lt;your-store-URL/pages/manage-pre-orders&gt;&#xA0;</strong>to update your shipping details. You will then receive an updated pre-order confirmation email.</p><h4 id="can-i-change-my-email"><strong>Can I change my email?</strong></h4><p>Yes! Please email <strong>&lt;your brands&#xA0;CS email&gt;</strong> with your updated email address, and a customer service team member will get this updated for you. You will then receive an updated pre-order confirmation email.</p><h4 id="what-happens-if-i-cancel-my-pre-order"><strong>What happens if I cancel my pre-order?</strong></h4><p>You can cancel at any time here before your pre-order ships <strong>&lt;your-store-URL/pages/manage-pre-orders&gt;</strong></p><p>You will receive an email confirming the refund and will see the money
back in your account in 3-5 business days, depending on your bank.&#xA0;</p><h4 id="is-my-payment-information-safe"><strong>Is my payment information safe?</strong></h4><p>Payment information is processed securely by Stripe. No card details are transferred to or held by <strong>&lt;your brand name&gt;</strong> or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols.&#xA0;</p><h4 id="i-have-asked-for-a-refund-how-will-i-be-refunded"><strong>I have asked for a refund. How will I be refunded?</strong></h4><p>Refunds are issued to the debit or credit card used at checkout and will be processed within 3-5 business days, depending on your bank.&#xA0;</p>

About Purple Dot / FAQ

We welcome any feedback and are here to help at any time should you need it!

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Resources

How do I set up a waitlist?

How do I pause a waitlist?

My stock is further delayed, what do I do?

I need to change the amount of stock I have available for pre-order?

I’m ready to export a waitlist to Shopify, how do I do this?

How do pre-orders affect my inventory in Shopify?

What do the different waitlist statuses mean?

Only one pre-order item is ready to be exported, can I split the pre-orders?

With auto-exports, do my waitlists pause when stock arrives?

How do I use Waitlist Releases?

Can my orders automatically export when the stock arrives?

Can I use Waitlist Releases to set different ship dates on my product variants/SKUs?

Can I align my automatic exports to match when my Shopify inventory syncs?

Do I still need to close out waitlists if I use export automation?

How do I bulk edit waitlists?

If I click the "add future discount" box when adjusting a waitlist's expected ship date, how does this work?

If there's a warehouse delay, can I update the Timed Export setting same day?

Purchase Order Upload

What tags does Purple Dot apply that we can use for our online store?

How do I bulk upload waitlists?

Managing your waitlists

How can I tell if an order is a pre-order?

How can I cancel a customer’s pre-order?

A customer wants to change their pre-order item, how do I do this?

The item was shipped and it has been returned, how do we refund it?

How can I change a customer’s shipping address or email?

Are PD pre-order and the exported Shopify order numbers the same?

A customer has requested a different variant/SKU of the product after we exported the order. Is this possible?

Can I export a single pre-order or multiple single pre-orders?

If I have to cancel / close a waitlist does it cancel the line items of that product or the entire pre-order of the shopper?

If we schedule a waitlist what does the shopper see?

Managing Pre-orders / Cancellations & Refunds:

Setting up your shipping rates

Check your tax zones

Can I use calculated shipping rates?

Can I use weight based shipping rates?

I want to give customers the choice ship their mixed cart together

Can I set conditional shipping rates by shipment rather than total value of the cart?

I only want to offer free shipping IF they also purchase an in-stock item

As a US company we need to add Purple Dot as a vendor. How do we do this?

How do I customize the shipping configurations available to shoppers?

How do our manual rates work?

How Purple Dot’s separate checkout works with Avalara

I want certain items not to ship separate from their pre-orders

Shipping & Taxes

Connect your bank account

How do I enable deposits/split payments?

Can we allow the use of discount codes?

Do you support affiliate tracking?

Do you have gift card support?

When am I invoiced vs when am I paid out?

For pre-orders, can a shopper use gift cards and discount codes on the same order?

How do I update my bank account?

What happens if I issue a partial refund and the shopper used a gift card?

Why do I see a debit on my bank account for orders refunded in Shopify?

What makes up the "Held balance" total on the finance page?

When do I receive payouts?

What does the Statement section of the Finances page show me?

What do “Upcoming payouts” include on the Finances page?

What’s the difference between “Upcoming payouts” and “in-transit” payouts?

I am using Purple Dot’s Paypal integration. Are these funds included in the Finance tab of your dashboard?

Why doesn’t the latest “Closing balance” match the current “Held balance”?

Why is my “Upcoming payouts” figure negative?

What does the “currency exchange” line represent in my statement?

Are the total “Payments received” the same as my total gross sales for that time period?

I have multiple stores that are using Purple Dot. Which are included in my Finances figures?

How does Purple Dot handle fraudulent transactions?

If I have an existing Stripe account that I connect for Purple Dot, where do I see the transactions?

Finance & Payments

Payments, Discounts & Finances

I want to connect Purple Dot with Klaviyo

We closely monitor “Reached checkout” conversion metric. Are orders placed through your checkout included in that Shopify metric? If not, is there a way to include them to make our conversion data more accurate?

Can I change the language of the emails and checkout?

Can I customize the emails?

How do I change our reply-to email address?

Can I turn off Purple Dot abandoned cart emails?

How do I give access to the Purple Dot Dashboard?

Can I remove "Pre-order protected by Purple Dot?"

I want to connect Purple Dot with Attentive

How do I turn on Tracking and Analytics for Purple Dot?

How do I find pre-orders in Google Analytics?

We have some previous customers that are not able to checkout with us due to fraud concerns. How does this work with Purple Dot?

How do I automate the publishing of my sales channels for pre-orders?

I want to connect Purple Dot with Ometria

I want to connect Purple Dot with Braze

Preferred/Earliest Fulfilment Date

What is the "Purple Dot Virtual Location"?

How to enable Smart Cart

How does Purple Dot's Attentive integration work?

Checking/Enabling fulfillment locations

What are user roles?

How can I make a gift with purchase product work with Purple Dot?

Features, Emails, Integrations & Support

Sales Report

I need a payout report for reconciliation. Where do I find this?

Is there a report for waitlist performance?

How do I determine the sales of just pre-order products?

How do we get our pre-order download report into one currency?

For brands that charge at shipment, when does the GMV count towards their package?

Pre-order Report: Can I download a report of all pre-orders?

Pre-order Report: Why do the order totals only show on a single row?

Pre-order Report: How do I analyze if we're meeting our estimated ship dates?

Pre-order Report: How do a I download a subset of pre-order?

Pre-order Report: Why do I have multiple shipping rates for an order?

Pre-order Report

Reporting & Statistics

How does a Customer make a pre-order?

What does a Customer receive when they place their order?

What emails does a customer receive in their full pre-order journey?

How do I contact support?

Is our checkout ADA compliant?

Customer Experience

How does Purple Dot integrate with my WMS/ERP?

Integrations

My exports are failing. What's wrong?

I need to turn off Purple Dot completely from my store

I'm getting an error message when I try to set up a waitlist in multiple stores.

When we try to checkout with a pre-order item, it redirects to to the homepage. How can I fix this?

Something is not working?!