How do I enable deposits/split payments?Updated 2 days ago

What is Split Payments?

Shoppers can split their payment either 10% or 50% upfront as a deposit — and the rest on shipment of their pre-order. 

This is a great option for brands that have a meaningful % of shoppers who use BNPL, as it allows shoppers to spread their payment so that not as much money is tied up upfront. It is also great for wholesale and other large AOV pre-orders. 

How does it work?

Purple Dot vaults the customer card provided at checkout, and the card is auto-charged when pre-orders are exported to Shopify and ready to ship. Purple Dot also handles the shopper flow if the second charge fails and lets the shopper update their card details to complete the pre-order purchase. 

How do I enable it?

Head to the Settings tab on the left-hand side dashboard and click Integration. Under Checkout Settings, you can drop down and choose the split. Hit Save.

FAQ

When does the customer get charged their second payment?

When you export the pre-orders to Shopify.

What if their card declines?

If the second charge fails, we email the shopper and allow them to update their card details to complete the pre-order purchase. If they do not update the details within 3 business days, then the pre-order is canceled.

How does the customer change their payment details?

The shopper can update their card details using our Shopper Portal.