Managing Pre-orders / Cancellations & Refunds:
How can I tell if an order is a pre-order?
Finding the pre-order in Purple Dot.
How can I cancel a customer’s pre-order?
How to cancel a pre-order or pre-order line item.
A customer wants to change their pre-order item, how do I do this?
How to edit a pre-order line item variant or SKU
The item was shipped and it has been returned, how do we refund it?
How to process a refund.
How can I change a customer’s shipping address or email?
How to change the customer's details.
Are PD pre-order and the exported Shopify order numbers the same?
How to change the exported pre-order reference number.
A customer has requested a different variant/SKU of the product after we exported the order. Is this possible?
Shopify will not allow you to edit some aspects of the order after importing an external order (such as from Purple Dot). If a customer would like to switch out the SKU before the export you are able to do that in the PD dashboard (learn how to edit
Can I export a single pre-order or multiple single pre-orders?
How to export individual pre-orders and multiple pre-orders.
If I have to cancel / close a waitlist does it cancel the line items of that product or the entire pre-order of the shopper?
In rare cases you don't receive a shipment of a waitlist from your supplier, you may have to cancel the open orders. You can cancel any non-exported order if you go to with that waitlist and click "Close waitlist". This will cancel the line items of
If we schedule a waitlist what does the shopper see?
If you schedule a waitlist ahead of a launch, customers will see "Coming soon" displayed on the PDP. You can schedule a waitlist via our bulk upload or when creating an individual waitlist. Below is a screenshot of how a scheduled waitlist will look