Features, Emails, Integrations & Support
I want to connect Purple Dot with Klaviyo
Integrating with Klaviyo
We closely monitor “Reached checkout” conversion metric. Are orders placed through your checkout included in that Shopify metric? If not, is there a way to include them to make our conversion data more accurate?
Great question! The accuracy of Shopify’s built-in conversion tracking is affected when a cart includes a pre-order, since those orders are completed outside of Shopify’s native checkout. Because of this, we recommend using Google Analytics (GA) or a
Can I change the language of the emails and checkout?
Changing the language.
Can I customize the emails?
How to make customizations to the emails.
How do I change our reply-to email address?
How to change the reply-to email address for the co-branded emails.
Can I turn off Purple Dot abandoned cart emails?
How to configure Purple Dot abandoned cart emails.
How do I give access to the Purple Dot Dashboard?
How to add users to the Purple Dot Dashboard.
Can I remove "Pre-order protected by Purple Dot?"
More information about Purple Dot branding!
I want to connect Purple Dot with Attentive
Integrating with Attentive
How do I turn on Tracking and Analytics for Purple Dot?
Integrating with Klaviyo
How do I find pre-orders in Google Analytics?
If you use Google Analytics to track campaigns or discover patterns and trends, Purple Dot has a feature to integrate with it. We have more information on how to enable this feature here, but how do you actually find your pre-orders in Google Analyti
We have some previous customers that are not able to checkout with us due to fraud concerns. How does this work with Purple Dot?
We have known compatibility with the Shopify app, Fraud Filter. If a customer is excluded on this app, then any pre-orders created by these customers will be subsequently auto-cancelled. If you use another app to prevent customers from checking out,
How do I automate the publishing of my sales channels for pre-orders?
We're excited to introduce a new automation feature designed to streamline your pre-order process. Understanding that Purple Dot is not yet compatible with sales channels like Shop, Facebook, and Instagram, we've developed a solution to reduce the ma
I want to connect Purple Dot with Ometria
Integrating with Klaviyo
I want to connect Purple Dot with Braze
Integrating with Braze
Preferred/Earliest Fulfilment Date
Our new feature allows customers greater control over their pre-orders. By enabling this feature, customers can decide at checkout if they want to receive their pre-orders early if stock becomes available earlier than expected. This is particularly u
What is the "Purple Dot Virtual Location"?
The virtual location is a specialized inventory location added to your Shopify store to prevent overselling. It is set up to ensure no orders are ever fulfilled directly from this location. This feature is used for managing pre-order items and in-sto
How to enable Smart Cart
We currently support Rebuy's Smart Cart—Cart Flyout, which enables shoppers to add additional items to their cart. To configure this set-up, you would:Download the Rebuy app Go to the “Smart cart” tab > click “new cart app” --> this will enable the
How does Purple Dot's Attentive integration work?
Our Attentive integration works for SMS. Shoppers must give explicit consent, which we collect during the address step of checkout. It looks like this (the brand name will display, e.g. “[Your brand name]” instead of “Lulu Lemon Store”):. We don’t se
Checking/Enabling fulfillment locations
You can now turn fulfillment locations on/off without having to ask the engineering team!. Head to settings > Operations > Product settings > You can get Purple Dot to ignore stock in certain locations here. You’ll now see a list of inventory locatio
What are user roles?
There are four roles:. Only Admins can assign roles, and you must always have at least one Admin. Which role should I choose?. The best role for a user depends on what actions you will need them to take within the platform. The table below outlines w
How can I make a gift with purchase product work with Purple Dot?
To mark a product as a free add-on item, go to its product page in Shopify and add the tag pd-add-on-item. Adding this tag prevents the item from being treated as an individual in-stock product and exported into Shopify. Note: This functionality only